Terms and Conditions

1. Privacy Policy

Bi-Polar Tech Asia Pacific Limited (referred to as "we", "the Company", or "Owl Optic") owns and operates www.owloptic.com. We recognize the critical importance of your privacy and maintain strict confidentiality of your personal information. This policy is governed by and complies with the Personal Data (Privacy) Ordinance (Chapter 486) ("Regulations") of the Hong Kong SAR.

Our Data Commitment

You are not required to provide personal data to browse our website. However, to access our premium fulfilment services, personal data will be collected to facilitate service delivery. While you may decline to provide this data, please note that we may be unable to provide our services to you as a result. By submitting your data, you consent to the uses specified herein.

Types of Data Collected

To conduct our business operations and enhance our independent platform, we may collect:

• Mandatory Data: Name, date of birth, company name, telephone number, email address, and shipping address.
• Technical Data: IP address, real-time geographic location data, browser type/version, and operating system.
• Social & Preference Data: Social media contact details, gender, and leisure interests (used to refine our "AI-Augmented" personalized offerings).

Use of Information

Data is utilized for:

1. Service Excellence: Fulfilling orders, verifying identity, and processing payments.
2. Risk Management: Conducting credit checks, payment verification, and internal audits.
3. Market Intelligence: Performing statistical and behavioral analysis to better understand customer needs and improve our competitive moat.
4. Strategic Growth: Direct marketing of products and rewards from the Company, its affiliates, or business partners.
5. Compliance: Disclosure as required by applicable HKSAR laws and regulations.

Direct Marketing & Retention

We primarily contact you via email regarding promotional offers. You may opt out at any time via the "unsubscribe" link in our emails or by contacting info@bipolarltd.com. We retain transaction records for a reasonable period as required for review and audit; please note that we do not provide automated facilities for users to delete historical transaction data.

2. Shipping & Fulfilment Policy

At Owl Optic, we are committed to providing competitive fulfilment and logistics services. To maintain our "Track 3" efficiency, our logistics infrastructure may improve or change from time to time without prior notice.

• Third-Party Logistics (3PL): We utilize professional third-party logistics providers for all product deliveries. Please be advised that Bi-Polar Tech Asia Pacific Limited shall not be liable for any damages, delays, or losses incurred during the performance of services by these third parties.
• Coverage Restrictions: Delivery coverage is strictly restricted by the service boundaries of our logistics providers. Shipping locations and service availability are subject to change based on the operational capacity of our partners.
• Transfer of Liability: Our responsibility for the goods ends upon successful handover to the logistics provider. Any claims regarding transit issues must be directed to the respective courier.

3. Return, Exchange & Cancellation Policy

Our policies are designed to support our high-velocity retail operations and medical hygiene standards.

Order Cancellation

We leverage automated payment and fulfilment systems to ensure rapid dispatch.

• Ineligibility: Once an order is placed and the transaction is successfully processed, the order is not eligible for cancellation.
• Support: Customers may contact us via info@bipolarltd.com or our WhatsApp hotline at +852 69446793 to request a cancellation. While our team will exert our best endeavors to assist, we cannot guarantee that a cancellation can be executed once the transaction is live.

Refunds & Exchanges

• Medical Hygiene: Due to the sterile nature of contact lenses, we maintain a strict No Cash Refund policy.
• Discretionary Exchange: At our sole discretion, unopened and undamaged boxes may be exchanged for store credit within 7 days, subject to a handling fee.
• Defective Goods: Claims for manufacturing defects must be submitted within 48 hours of receipt. Liability is limited to a 1-to-1 replacement of the defective unit only.

4. Terms & Conditions (T&C)

• Governing Law: These terms are governed by the laws of the Hong Kong Special Administrative Region.
• Professional Representation: By purchasing from Owl Optic, you represent that you possess a valid prescription and are under the care of a registered optometrist. Bi-Polar Tech Asia Pacific Limited acts solely as a distributor and assumes no clinical liability.
• Pricing Integrity: We reserve the right to cancel any order resulting from a technical error, stock discrepancy, or pricing inaccuracy. Our sole obligation in such cases is the reversal of the specific transaction amount.
• Corporate Asset Clause: In the event of a merger, acquisition, or restructuring of Bi-Polar Tech Asia Pacific Limited, all customer data and contractual rights will be transferred to the succeeding entity as a core business asset.